Which one you want
Three ways to reach us, and they are genuinely for different situations:
You have a file
Skip us. The quote tool prices your STL on screen and takes the order. It is open at three in the morning and it does not need an account.
Price it now →It is easier to explain
Something has broken, you are not sure it can be printed, or you need it by a date. Two minutes on the phone beats four emails.
07580 027866Mon–Fri, 9am–5pm. Voicemail outside that gets a call back the next working morning.
There is something to attach
Photographs, a drawing, a spreadsheet of quantities, a file in a format the tool will not read. Email handles all of it.
Josh@3DGuru.co.ukWhat to put in the message
You do not need a specification. But the more of this we have, the closer the first reply gets to a firm price rather than a list of questions:
- What the part does. A spacer behind a number plate and a spacer inside a gearbox are the same shape and completely different jobs.
- Where it lives. Outdoors, in a car, near heat, underwater, in a customer's hand. This decides whether PETG is even the right answer.
- Sizes, however rough. A photograph with a ruler or a caliper in shot is worth more than a paragraph of description.
- How many, and whether there will be more. A one-off and a repeat run of twenty are priced differently.
- Anything that has to fit something else, and how tightly.
- The date it actually matters by — not "soon", a date.
When you will hear back
Email inside working hours usually gets a reply the same day, and always within one working day. There is no ticket system, no reference number and no first-line support: the reply comes from whoever is going to run the job. If we cannot help, that reply says so plainly instead of quietly going quiet.
When someone answers
| Monday – Friday | 9:00am – 5:00pm |
| Saturday – Sunday | Closed — email and the quote tool still work |
When the machines run
More or less continuously, including overnight. That gap between our hours and the printers' hours is the whole reason a 2–3 working day turnaround is realistic. An order placed at midnight is often on a bed before anyone reads the email.
Coming to us
We are in Mildenhall, west Suffolk. Collection is free and often quicker than the post — choose it in the quote tool and we will message you when the part is boxed. If you would rather bring the broken original and talk it through in person, ring first so someone is definitely in.
Things worth reading before you write
Several of the questions we get most often are answered at length elsewhere on the site:
- The FAQ — accuracy, materials, sizes, payment, delivery
- Which file format to send us
- Whether printing or machining is right for your part
- How long a job really takes